If faulty; firstly get in touch via eBay messaging system for RMA before sending anything back to us.

Complete systems will come without any operating system loaded unless mentioned in the listing.

Invoices - All our invoices are sent automatically to your eBay email address as a.pdf file.

We do not send any paper invoices unless requested.

All non-EU shipments need to display the correct value of the item - you are responsible for any local import taxduty applicable to your country.

Payment - An unpaid item case is open if you have not paid within 48 hours.

If you want any order combining, please use the eBay messaging system to request a combined shipment price.

PayPal e-cheques can take a considerable time to clear (often this runs into weeks rather than days) if your paypal payment is showing as pending, then this is usually the case - please contact us via ebays messaging system if you wish to cancel this type of payment and pay by alternative methods.

VAT - all prices shown are fully inclusive of any UK tax where applicable.

The price you see is the price that you will pay - there will be no surcharges, however, you may still be responsible for your local import tax for orders sent outside of the EC.

Questions - If you have any questions about our existing stock, potential stock, payment, shipping or indeed anything else relevant to purchasing through Blackmore then do not hesitate to get in touch via the eBay messaging interface.

We also welcome any messages about what we could do to improve our service or to let us know any special requirements you have relating to your order with us.

We only have the facility to answer questions in English although will be happy to try using a translator where necessary.

Feedback and Seller Ratings - We always leave positive feedback once an item is paid for - please let us know before leaving negative or neutral feedback, and if you intend to give less than 5 stars in any category.

Please also try to consider that once an item has been sent using Royal Mail, its out of our control, and not really our fault if it takes an extra day or so to reach you.

Data Protection - We never share any information with any third parties, and any data we hold about you is to allow us to process your order and comply with any legal regulations.

We do not store any payment method information in any of our systems.

If a machine is returned to us with personal data on board we have the facility to degauss the hard disk drives or perform a 3 pass wipe to remove said data.

Shipping - Most UK orders are free shipping, however there may be a delivery surcharge for heavier items sent to the Highlands of Scotland, Northern Ireland, or any Islands.

This will only apply to combined orders over 2kgs including packaging.

The rate for European and worldwide orders is shown in the eBay shipping tab.

Delivery - Our standard rate delivery is Royal Mail Tracked 48.

Express delivery is by Parcelforce 24 - Parcelforce collect our parcels at 2pm every day, cut-off for same day dispatch is 1.30pm.

Overseas orders are sent by registered Airmail.

All items are sent out in anti-static material where necessary, and packaged properly to survive the journey.

Where possible we try to use recyclable materials to avoid landfill, this includes void-fill material.

Consumers wanting to return an unwanted item must pay the return postage costs.

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